REGULATION REGARDING THE PROCEDURE FOR RESERVING MASSAGE AND THERAPY SERVICES THROUGH THE STEJARII APPLICATION, AVAILABLE PREFERENTIALLY AT STEJARII COUNTRY CLUB 2025/2026

Date of adoption: 25.03.2025

The beneficiary of the Stejarii application is MASTERANGE ROMANIA S.R.L. (headquartered in Bucharest, Sector 1, Sos. Nordului nr. 24-26, floor 2, room 25, registered at the Bucharest Trade Register under no. J2003003330402, unique registration code 15262492), as the owner and operator of the residential complexes “Stejarii Residential Club” and “Stejarii Collection”, located in Bucharest, Sector 1, str. Jandarmeriei no. 14 and 14B (hereinafter referred to as “Masterange“).

In order to strengthen its relationship with its clients, Masterange offers the residents (hereinafter referred to as “Users”) of the Stejarii Residential Club and Stejarii Collection residential projects (hereinafter collectively referred to as “Stejarii”) access to certain facilities at Stejarii Country Club, under the terms set forth in this Regulation.

Article 1: Purpose of the Regulation

  1. This regulation sets forth the terms and conditions for reserving massage and therapy services available through the Stejarii application, exclusively for Stejarii residents who are users of the Stejarii application.
  2. Stejarii residents, users of the Stejarii application, who are over 18 years of age, may benefit free of charge from certain service packages (facial or body sessions) at Shiseido Spa at Stejarii Country Club, on certain dates and time slots, based on a prior reservation request made by the respective resident and allocated in the Stejarii application.
  3. The Regulation details how Users can make a reservation request for massage and therapy sessions, the procedures for allocating reservation requests based on available slots, and the responsibilities of the Users.
  4. The SPA reservation section in the application will be available only to Users aged 18 and over.

Article 2: Reservation Periods and SPA Session Selection

  1. The period for submitting requests for SPA sessions for the following month starts on the 1st of the month, at 08:00 AM, and ends on the 7th of the month, at 11:59 PM. A User may submit only one request for a massage or therapy session during this period.
  2. The process of allocating/confirming the submitted requests begins on the 8th of the month, at 09:00 AM. Reservations will be allocated according to the following rules:
    • The allocation will begin with the first available day of sessions in the following month.
    • Requests will be processed based on the reservation history of the Users. Thus, requests will be allocated in chronological order, based on the number of prior reservations each User has made.
    • In case a reserved session (e.g., Japanese Massage) does not allow simultaneous reservations for multiple Users, the second available slot will be assigned to the first User who requested a different massage session.
    • This process will continue for each available day until all requests are allocated.
  1. Available SPA sessions:
    • Kuroho Body Massage – 60 min
    • Deep Tissue Massage – 60 min
    • Lymphatic Drainage – 90 min
    • Japanese Spa Journey – 120 min
    • Vital Perfection Facial – 90 min

If the Japanese Spa Journey session is reserved for a particular time slot, it will no longer be available for another selection during the same time slot. In such cases, other procedures can be performed concurrently, but no more than two per slot.

Article 3: Notifications and Reminders

  1. After completing the allocation process, on the 8th of the month, at 09:00 AM, Users whose requests have been confirmed will receive a push notification via the application. Users who have not received confirmation for their request will be notified via a push message that the requested session has not been allocated, and consequently, the request has been canceled.
  2. In the “Upcoming Reservations” section of the application, information regarding future reservations will be available.
  3. In the “Past Reservations” section, information about the history of previous reservations will be available.
  4. User identification on the scheduled date will be done by presenting the unique reservation code generated by the application and registered in it, at Concierge / Reception Shiseido Spa @ Stejarii Country Club.

Article 4: Reservation of Remaining Available Slots

  1. Last-minute reservations: Users who did not obtain a confirmed reservation are encouraged to revisit the SPA section in the application and book any remaining available sessions, on a “first come, first served” basis (FIFO). These sessions will be confirmed instantly.
  2. Limit: Each User can make one last-minute reservation per month.

Article 5: General Conditions of Use

  1. Users must comply with the terms and conditions set by Masterange for the allocation of a reservation.
  2. Users must comply with the terms and conditions established by Stejarii Country Club for accessing the reserved massage and therapy services.
  3. Masterange reserves the right to modify the terms and conditions for the allocation of reservations, notifying Users of such changes through an addendum to this Regulation, which will be made available to them through the application.

Article 6: Responsibilities of Users

  1. Accuracy of Data: Users are responsible for completing the reservation request with accurate data.
  2. Cancellation of Reservations: Users can cancel a reservation online up to 5 days before the scheduled date via the application. After this period, cancellations can only be made by phone through Concierge.
  3. User Restrictions: If a User cancels a reservation less than 24 hours before the scheduled time or does not show up for the session, they will be restricted from making further reservations and will be automatically blocked in the application.
  4. Compliance with Stejarii Country Club Regulations: Users must comply with the internal regulations of Stejarii Country Club in order to benefit from the scheduled sessions, as per the established terms.

Article 7: Final Provisions

  1. Availability of the Regulation: This regulation will be available in the Stejarii application, and Users will be notified through the application regarding any amendments to the regulation.